pk92 Privacy Policy

1. Introduction

Welcome to pk92 ("we", "us", "our"). pk92 operates the online gaming platform accessible at pk92.club and is committed to safeguarding the privacy of all registered members and visitors. This Privacy Policy describes in detail the types of personal data we collect, the purposes for which that data is used, the parties with whom it may be shared, and the rights you have over your information.

This policy applies to all users who access pk92 through any device — mobile, tablet, or desktop — whether you are based in Karachi, Islamabad, Lahore, Faisalabad, or anywhere else across Pakistan. By using any part of the pk92 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please reach out to us at [email protected].

2. Data We Collect

pk92 collects personal data through several channels, including account registration, deposits and withdrawals, platform usage, customer support interactions, and your use of our website. The specific categories of personal data we collect include:

2.1 Identity & Account Data

• Full legal name, date of birth, and gender (required for age verification and KYC compliance)
• National Identity Card (CNIC) number or copy where required by applicable regulations
• Username and account password (stored in encrypted form)
• Profile photograph, where voluntarily provided

2.2 Contact Data

• Mobile phone number (including WhatsApp-registered numbers)
• Email address
• City and province of residence (e.g. Lahore, Sindh)
• Postal address, where required for verification purposes

2.3 Financial Data

• JazzCash or EasyPaisa mobile account number
• Bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, Allied Bank, and other Pakistani banks
• Transaction history including deposits, withdrawals, and bonus credits (denominated in PKR)
• Raast ID and 1LINK-linked account references

2.4 Technical & Usage Data

• IP address, device type, browser type, and operating system
• Pages viewed, games played, betting history, and session duration
• Referring website, if you arrived at pk92 via an external link
• Log data generated during platform interactions

2.5 Communications Data

• Records of live chat and email correspondence with customer support
• Feedback, complaint records, and dispute communications

3. How We Use Your Data

pk92 processes your personal data only where we have a lawful basis to do so. We use your data for the following purposes:

• Account Management: To create, maintain, and secure your player account, including password resets, two -factor authentication, and session management.
• Identity Verification (KYC): To verify your age (21+), identity, and source of funds in line with our responsible gaming and anti-money laundering (AML) obligations.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, Raast, bank transfers, and other supported Pakistani payment methods.
• Platform Personalisation: To tailor your gaming experience, recommend relevant games such as PSL cricket betting or live casino titles, and present appropriate promotions based on your activity.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, and requests from competent authorities, including anti-fraud and AML requirements under our international gaming licence.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other breaches of our Terms & Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given explicit consent. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the pk92 platform experience for all Pakistani players.

4. Data Sharing & Disclosure

pk92 does not sell, rent, or trade your personal information to any third party. We may, however, share your data with carefully selected third parties in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party vendors to support our operations — including payment processors (such as JazzCash and EasyPaisa gateway providers), KYC verification services, cloud hosting providers, fraud detection tools, and customer support software platforms. These vendors are contractually obligated to process your data only on our instructions and in accordance with applicable data protection standards.

4.2 Game Studio Partners

pk92 offers games powered by internationally licensed game studios. Where technically necessary, limited gameplay data (such as bet values in PKR and game session identifiers) may be shared with these studios to ensure fair play and resolve disputes. These studios are bound by their own privacy and data security policies.

4.3 Legal & Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required by law, court order, or as part of our obligations under our international gaming licence. Such disclosures will be made only to the extent strictly necessary.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pk92's business assets, your personal data may be transferred to the acquiring entity. We will notify you in advance of any such transfer and the resulting privacy implications.

5. Cookies & Tracking Technologies

pk92 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data about platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Preference Cookies: Store your settings such as language preferences and display options, so you don't have to reset them each visit.
• Analytics Cookies: Help us understand how users navigate pk92 — which pages are most visited, how long sessions last, and where users encounter issues. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content and offers based on your interests. These are only activated with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the pk92 platform. For more detailed information on cookie management, refer to your browser's help documentation.

6. Data Security

Protecting your personal data is a top priority at pk92. We implement a comprehensive range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and pk92 servers
• Encrypted storage of passwords using industry-standard hashing algorithms
• Role-based access controls ensuring only authorised personnel can access sensitive data
• Regular security audits, vulnerability assessments, and penetration testing
• PCI-DSS-aligned handling of all financial data, including JazzCash and EasyPaisa transactions
• Intrusion detection systems and real-time monitoring for suspicious activity
• Secure data centres with physical access controls and redundancy measures

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. If you suspect any unauthorised access to your pk92 account, please contact us immediately at [email protected].

7. Your Rights

As a pk92 user, you have clear rights over your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations and responsible gaming commitments.
• Right to Restrict Processing: You can ask us to pause the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You may request your data in a structured, machine-readable format where technically feasible.
• Right to Object: You have the right to object to processing of your data for direct marketing purposes at any time. Simply contact our support team or use the unsubscribe link in any marketing email.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pk92 support at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days.

8. Data Retention

pk92 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Accounts: Personal data is retained for the full duration of your active account with pk92.
• Closed Accounts: Following account closure, we retain certain data (including transaction history and identity verification records) for a minimum period as required under AML and responsible gaming regulations.
• Support Records: Customer support correspondence is retained for up to three (3) years from the date of the interaction.
• Marketing Data: Data held solely for marketing purposes is deleted promptly upon withdrawal of consent or opt-out.
• Technical Logs: Server and security logs are typically retained for up to twelve (12) months, unless required longer for an active investigation.

Once the applicable retention period expires, your data will be securely deleted or anonymised in a manner that prevents re-identification.

9. Minors & Age Restriction Policy

pk92 is strictly an adults-only platform. Access to our gaming services is permitted only to individuals who are 21 years of age or older. We take the protection of minors extremely seriously and employ multiple safeguards to prevent underage access:

• Mandatory date-of-birth entry at the registration stage
• Documentary age verification (CNIC or equivalent) for all accounts before first withdrawal
• Automated flagging of accounts where age verification documentation is inconsistent
• Immediate account suspension where underage access is detected or suspected

If you are a parent or guardian and believe that a minor has registered on pk92, please contact us immediately at [email protected]. We will investigate and act swiftly. Any data relating to a verified minor will be permanently deleted from our systems.

We strongly encourage parents and guardians to make use of parental control software to restrict access to online gaming platforms. pk92 supports all responsible gaming initiatives aimed at protecting vulnerable individuals.

10. Changes to This Privacy Policy

pk92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the pk92 platform or send a notification to your registered email address
• Where required by law, seek your renewed consent before processing your data under the revised terms

We encourage you to review this Privacy Policy periodically to stay informed about how pk92 protects your data. Continued use of the platform following the posting of an updated policy constitutes acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk92 handles your personal data, please do not hesitate to get in touch with our dedicated privacy team:

• Email: [email protected]
• Platform: pk92.club
• Response Time: We aim to respond to all privacy-related enquiries within 3–5 business days.

For concerns relating to responsible gaming — including self-exclusion requests, deposit limits, or referrals to professional support — please visit our Responsible Gaming page.